Frequently Asked Questions
Everything you need to know about shopping at Pineapple Dance Studios.
How do I choose the correct size for dancewear?
We provide a detailed size guide on every product page. Since dancewear is designed for a snug fit, we recommend measuring yourself and comparing it to our charts. If you are between sizes, we generally suggest sizing up for comfort.
What is your return policy for performance apparel?
We offer a 30-day return window for all unworn items with original tags attached. For hygiene reasons, tights, undergarments, and hair accessories cannot be returned unless they are faulty.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location, usually ranging from 7-14 business days depending on the destination and customs processing.
How should I care for my Pineapple activewear?
To maintain the elasticity and color of your garments, we recommend machine washing at 30°C on a gentle cycle. Avoid fabric softeners and do not tumble dry; instead, allow items to air dry away from direct heat.
Do you offer professional discounts for dance teachers?
Yes, we offer a dedicated discount program for qualified dance teachers and industry professionals. Please contact our support team with your credentials to apply for a professional account.
Can I track my shipment after it leaves the studio?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery's progress.